The one star is for the online service not the product because they didn't arrive when they were supposed to (in time for our holiday). They arrived while we were away 9 days after placing the order!!! (and 3 days after cancelling the order, which they ignored). The order consisted of several other items like swim wear, googles etc we had hoped to take on holiday. I really like the Decathlon products i have had in the past but our nearest store is Sheffield which is a 45 min drive away so I thought the online option made sense - how wrong was I.
This is a great product and very well priced my daughter found them comfortable easy to wear and to use.
Would consider an alternative
Thank you for your feedback. We are sorry to hear that you found some issues with our snorkeling kit. Here is the link where you can find alternative sets: https://www.decathlon.co.uk/C-313410-snorkeling-masks . You can also create your own kit thanks to our large selection of fins and masks.
Please return your current set to your local store or use online procedure for full refund or exchange.
Once again apologies for any inconvenience caused.