Poor, and I’m usually a fan of Decathlon. Absolutely atrocious courier service (BJSDelivery), the worst I have ever encountered, and the bike I ordered came incorrectly set up. Fortunately, I know enough to remedy but if I’d have got on it without re-aligning front mech, and other things, it’d have been a death trap. Expect a trip to your local bike shop. The courier experience (delays, lies, laughably inept people who ‘could not deliver in the dark’, or reverse their van, or....etc etc) is reason enough to avoid. A cost cut too far for Decathlon. Huge shame.
I'm sorry to read that the courier service was not good enough. I have forwarded your comments on to the team who manage this account to take it up with them. I have also forwarded your feedback regarding the set up to the bike building team in the warehouse.
Peter, Cycling Manager, DECATHLON
I liked the bike, it seemed like it was ideal. I had to order it into the store which took a few days, not a big problem. When I went to pick the bike up the derailer was not working. One of the bike techs tried to fix it with small adjustments but failed. They said that they would need to replace the derailer and it work take 30mins. I pick the bike up 2 days later and it seemed fine. When I was at home the derailer, which was not proper tightened, spun and jammed the chain. I had to realign and properly tighten the derailer and make further adjustments to the brakes. Disappointing.
Great bike ,excellent spec, choose bright yellow,it really stands out in the crowd, rides really well,put some spd pedals on and slime tyers job done ,only upgrade it needed,as for price a real no brainer
Took sons bike back and staff more than accommodating with exchanging for a better bike. Bike is good, son is happy with it. Good value for a cheaper choice or brand. Saddle is a little hard
Nice bike, I did today 9.3 miles for this first time, I bought this bike today and I really like this bike.
Very nice bike not to heavy and very comfortable to ride on road and off
For the price, this bike is excellent. But I think some upgrades will be happening to make it just so. Tyres are not good. And the back brake gets hot and starts squealing far too quickly on a descent. But apart from these minor points, I can't fault it. Expecially given the price. It's a very well balanced bike with excellent handling. Very comfortable and a joy to ride.
I got the bike for my son which he uses to go to school and out with his friends. He looked after it i maintained it fixing punctures keeping it cleaned an lubricated but on the way to school he derailleur sheared off at the bolt to the frame causing him to fall in the road. he took it back to the store who charged him £70 to repair. i know things wear out but this was obviously a faulty part and i feel should have been fixed for free. I love your bikes which i have had several without problem still can't believe you charged a loyal customer for a faulty and dangerous part. It's a shame because it has been a great, well used and loved bike.
I'm sorry to read that there was an issue with the rear mech on the bike. It may be worth contacting the local store workshop for further details. It's hard to say why the rear derailleur was sucked into the spokes (probable cause) without seeing the bike. Indeed if an item was faulty which lead to the damage, it should be covered under warranty.
Peter Lazarus, National Cycling Manager, DECATHLON
Ordered my son's bike and delivery was 5 days which was fine but it was delivered after 2 days ! Fabulous service. The reason for not having 5 stars is that the box was holes and the bikes pedals were missing. I know this is probably delivery service operators issue...
We visited our local store and they more than helpful and resolved the issue.
Mountain bike arrived in protected box on a the day planned by the courier!
Instruction book was very limited and needs to be made simpler to understand!
Took a while to get use to the gears but generally a well built bike..at the price it needs to come with a water bottle and fixed carrier!
Bought this bike for some needed exercise in my old age mobility is everything!
Well done Decathalon would defo recommend!