My poles arrived yesterday ready for my charity walk next week. To my horror...they do not collapse into 3 parts as pictured and totally unsuitable for travel. My local store is some 20mls away to which I will have to return these and I can guarantee there will not be other Nordic poles in stock there. What is your policy regarding this please? I am a new customer and totally unimpressed. I have not used them.
Thanks for the feedback. Unfortunately none of our Nordic Walking poles are collapsible. This is not specify in any information, or any picture neither. I believe the confusion is a picture which shows three part of the products, so we will have a look at this to avoid confusion in the future.
You could return those online or in your nearest store. You have availability to order and collect in your nearest store the Trail Running Pole which is collapsible in three parts https://www.decathlon.co.uk/distance-carbon-zpole-x2--id_8407941.html.
Other option, if your walk is not Nordic Walking, and just need them for support, it will be the Hiking Poles, you have all the collection here:
Federico Fraguela, Walking Leader