identity decathlon
  • Process
  • Exchange Process
  • Refund Process
    • HOW?

      Follow the video process presented in the page. Decathlon Egypt team will accept the request and proceed in it.

    • WHEN?


      As soon as we receive your order, we will ship the size/color you want.

    • Customer Service Working Hours

      Customer Service hours are from 9 AM until 5 PM from Sunday to Thursday.

    • Guidlines

      Delivery fees to be applied.

    • Return Condition

      While returning the products, please make sure to return them in the same condition as it was purchased (including manuals, accessories and packaging).

    • Guidlines

      We can put the amount of the refunded order in your decathlon card, or refund on your credit card, or you can visit our stores to refund your money.

    • Return Condition

      While returning the products, please make sure to return them in the same condition as it was purchased (including manuals, accessories and packaging).

    • How To Track

      (Step 1): Log into the Courier website

      (Step 2): Enter the Waybill number and track your order