bike is ok but decathlon lost my order meaning the cancelled it before even informing me it was ready meaning i had to pay twice for the bike and await a refund. Bike was also assembled very dangerously and handlebars became detached whilst my son was riding within 5 minutes of getting home. fed back but customer service is v poor
I'm very sorry to read that you encountered issues with your order as well as the bike set up.
Could you tell me if the 2nd bike was delivered to your home or was it set up in a store? if it was set up in a store, could you tell me which one?
All of our teams receive dedicated bike building training and have the correct tools at their disposal to safely and correctly set up customer bike which is why I wish to investigate this further.
Your reply will not be public and will come directly to my inbox.
I look forward to hearing from you.
Peter Lazarus, National Cycling Manager, DECATHLON
It is a good starting bike
Brilliant next stage boys bike. Good equipment and easy to use gears. This bike is well made and superbly priced.
The service in-store was absolutely amazing.
I would recommend this bike to any parent looking for the next stage bike for their child.
Kid happy with present. So far no issues. Good check from the staff before buying it at Surrey quays ! Thank you
Bought this for my son as his First geared bike and he absolutely loves it. Great build quality, lifetime guarantee on the frame etc. Excellent service from the staff.
I got the cycle assembled and everything looks ok but how make it moving? Currently the wheels are not moving my be some security lock when it comes via parcel. Any one please let me know what I should do to make it running? Thank you.