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Exchange and refund is valid for all purchased products on www.decathlon.eg and in all the Egyptian stores

For purchases made abroad, return is limited to products of DECATHLON brand.

New Product

If your purchase is saved on your Decathlon account: no wait, no proof of purchase

New Product

If you do not have a Decathlon account: You have 60 days with proof of purchase (receipt)

Used Product

If your purchase is saved on your Decathlon account: You have 365 days, no proof of purchase

Used Product

If you do not have a Decathlon account: You have 60 days with proof of purchase (receipt)

Our team has the right to reject and exchange or refund in the below cases:

1- The product is misused

2- The product is from sale collection

3- The product was personalized

I can return my product:

Store
Online

Exchange or refund is valid for all purchased products on www.decathlon.eg and the entire Egyptian stores 

  • Visit your nearest store
  • Head to the return station next to the cashtill

For Purchases made abroad, return is limited to products of DECATHLON brand

Exchange or refund is valid for all purchased products on www.decathlon.eg 

Return costs are charged to you, unless it is a problem related to your order or delivery 

  • Connect to my account > "order History" > "online orders" on the order with status Delivered click "details" > select the item in question > enter the reason or comment in section "Merchandise return" > then click on "Request a return" .
  • Someone from our customer service team will call to confirm the action plan
  • Pack your product and indicate your name and order number on a paper and slip it into the package
  • Depose your package via FEDEX
  • Reimbursement in case of refund when payed in cash on delivery will be via voucher or bank transfer - Credit card via voucher or credit card deposit between 2 to 10 days
  • Reimbursement in case of Exchange will be via Voucher and you can reorder the right product

For MORE INFORATION:

Write us via our customer service form by clicking here

Call us at: 0225990002

(Available 7 days a week, 9am to 10pm)