Returns Policy | Decathlon
Discover all informations about returns.
Return policy for Decathlon Members
At Decathlon we pride ourselves on the quality of our products and our dedication to customer satisfaction. Exclusively for Decathlon Members, we allow up to 60 days to return unwanted products (unused, clean and in their original packaging), subject to the below conditions and exclusions.
Please note that in order to take advantage of the Decathlon Membership benefits, you must ensure that you provide your Decathlon Membership when you make your purchase. We will then be able to find electronic copies of your receipts in your Membership account. If you forget to scan your Membership at the time of purchase in store, that specific purchase will not qualify for the benefits of Decathlon Membership, including the 60 days’ returns.
Return policy for Non-Decathlon Members
You have the right to return unwanted products (unused, clean and in their original packaging) up to 30 days from the date of purchase with proof of purchase, subject to the below conditions and exclusions.
Return policy exclusions
We cannot accept returns of:
- Products that have been used, are unclean or are not in their original packaging.
- Products that are damaged on purpose or not properly maintained.
- Products used outside of their intended means or not in accordance with their instructions.
- Products subject to normal wear and tear.
- Personalised products.
- Protective Equipment (PPE) due to health and safety reasons.
Please note: based on our assessment (condition of the product and length/frequency of use), we reserve the right to accept or refuse a return, and in the case of an accepted return, we will choose the most suitable solution (repair, exchange, partial or full refund).
What if there is a manufacturing defect with the product?
On the rare occasion you have a product with a manufacturing defect, don't worry, all Decathlon branded products come with a minimum warranty of 2 years.
If a faulty product is returned within 30 days of purchase, with proof of purchase, you have the right to a full refund.
If it is beyond 30 days of purchase, provided you have proof of purchase, we will firstly offer a repair as a solution. If we are unable to repair your product within a reasonable period, we will exchange it. If no equivalent product is available, we will offer a full refund.
As a reminder, remember to use your Decathlon Membership whenever you shop with us to store electronic copies of your receipts to your Membership account.
How to return an online order?
To return your online, please follow these steps:
1. Log in to your account
2. Select ‘Purchase History’
3. Select 'Details' on the order
4. Select the items you want to return
5. Enter the reason for return in 'Merchandise Return' section
6. Submit your request by clicking 'Request a Return'
Please include in your parcel a written note stating your order number and name. Without this detail we won’t be able to take action on your return.
Please note we are unable to take any returns online for items that have been bought in stores.
If you change your mind and want to return to the store, it is necessary to cancel the online return request.
How to return an online order in store?
Items purchased online can be returned to any Decathlon store.
Please note, you do not need to download/print your online invoice.
To process the refund, the store will need your email address and order number.
Please note that we will only be able to refund you to the original payment method.
If you have created an online return and want to return to the store, it is necessary to cancel the online return request.
How to return in-store purchases?
Items purchased at Decathlon stores can be returned to any Decathlon store.
When returning the goods you should have a receipt or a loyalty card used at the time of purchase.
Please note that in-store purchases cannot be returned online.
Please note that we will only be able to refund you on the same card than the one used for the purchase
Can I create a return on the Decathlon App?
Not yet, but you can via our website – all you need to do is:
1. Log in to your account
2. Select ‘Purchase History’
3. Select 'Details' on the order
4. Select the items you want to return
5. Enter the reason for return in 'Merchandise Return' section
6. Submit your request by clicking 'Request a Return'
If you have several items to return you can include them all in one package – just make sure you select every item.
If you bought your item in store, you’ll need to return it in store.
If you change your mind and want to return your item in store, you’ll need to cancel your return request online.
When will I receive my refund?
Within 12 business days from when the products were received in our warehouse, you should receive a refund via the initial method of payment used to place the order.
Cash On Delivery
If you paid cash on delivery, you will be refunded by a bank transfer or by a voucher to be redeemed on your next order.
Credit/Debit Card
If you paid online using credit or debit card, you will be refunded to the same card used to pay for the order.
Please note: the original delivery fees will be deducted from your refund.
How to return faulty goods?
You have the option to return the faulty items to one of our stores, where Decathlon team members can have a look at them and investigate the fault.
Decathlon cannot organise a return if products have been damaged on purpose or used outside of their means.
If the item is no longer under warranty, unfortunately we will not be able to exchange or refund a faulty item. You can find warranty information of each product page on our website.
We may be able to repair products which are no longer under warranty. Please contact your nearest store for more information
How to return a big-sized product? (Bike, Treadmill, etc.)
You will need to pack the product securely in the original box before sending it back.
To return your online, please follow these steps:
1. Log in to your account
2. Select ‘Purchase History’
3. Select 'Details' on the order
4. Select the items you want to return
5. Enter the reason for return in 'Merchandise Return' section
6. Submit your request by clicking 'Request a Return'
Please include in your parcel a written note stating your order number and name. Without this detail we won’t be able to take action on your return.
Please note we are unable to take any returns online for items that have been bought in stores.
If you change your mind and want to return to the store, it is necessary to cancel the online return request.