Accessible to everyone
At Decathlon, our aim is to make sport accessible for the many, and we live by this phrase.
In store, we ensure that our products are available to test and try, so you can get a feel for something before deciding to buy it at a price most can afford.
When you walk into Decathlon – we want you to pick things up, try them on and play around. We have tents pitched so you can get inside, a golf simulator to test out clubs, dedicated skating areas or bouldering walls… and our experts are always on hand to help, whether that’s answering questions about size and fit, providing tips on the best UK hikes or tennis racket grips, or simply giving you the confidence that you’ve found the right kit to discover and pursue your sport.
We believe in developing in towns and cities where we are needed, at the pace of the people there, so we continue to open stores and create communities around sport. We’re particularly keen to help children get into sports – in Thailand we built a sports hall for an orphanage of children who either have HIV or whose parents died because of it. Helping them to rediscover the joy of life and laughing through sport is our mission come to life.
Our teams are encouraged to innovate, to question and challenge, to make strategic choices inspired by a global vision, and to design with the user’s needs in mind.
Once we’ve imagined the products you’ll take with you to your next match or session, we develop prototypes, then test and retest every single one.
No detail goes unnoticed – zips are pulled, backpacks are sweated on, and waterproof fabrics are subjected to heavy downpours, often in the field by experts and customers just like you – and our developers only let the best products through. So, when we say something works, we know it works.
Put simply, we believe in our products. That’s we offer a 365-day returns policy, giving you a whole year to decide if something is right for you.