DECATHLON Membership Programme Terms & Conditions (Egypt)

Welcome to the DECATHLON Membership Programme. Please read these terms and conditions (the "T&Cs") carefully before joining or using the Programme. By joining or continuing to use the Programme, you agree to be bound by these T&Cs, as amended from time to time.

The Customer Loyalty Membership Programme (the "Programme") is offered by DECATHLON EGYPT ("DECATHLON"), whose registered office is at unit 1 in unit number A1-07-10, Ground Floor, City Center Almaza, Al Moltaka Al Arabi District, Almaza, Cairo.

DECATHLON is part of the Decathlon Group controlled by Decathlon SE, a privately owned company incorporated in France with the Lille RCS Metropole under the company number 306 138 900 whose registered office is at 4 Boulevard de Mons, 59650 Villeneuve d’Ascq,

1. General Conditions & Eligibility

1.1. Governing Law

These T&Cs are governed by and constructed in accordance with the laws of the Arab Republic of Egypt. Any dispute or claim arising out of or in connection with these T&Cs will be governed by, and construed in accordance with, the law of Egypt. The courts of Egypt will have the exclusive jurisdiction to settle such a dispute or claim.

1.2. Who Can Join the Programme?

The Programme is open to all residents in Egypt aged 18 years or over with legal capacity. By joining, you confirm that you are eligible to become a Programme member (the "Member"). Sports clubs, associations, companies, works councils, and similar organisations are excluded from participating.

1.3. Programme Use and Capacity

DECATHLON assumes that the Member is a person who is considered to be an adult with full capacity to legally use the service in accordance with the applicable laws and regulations in their jurisdiction. You warrant that you are at least 18 years of age and may legally adhere to this Agreement. DECATHLON assumes no responsibility for liabilities related to age misrepresentation.

1.4. Programme Membership and Transferability

The Programme membership is strictly personal and cannot benefit another person. Each Member can only register for the Programme once. The Member may neither give nor lend their electronic membership card to a third party.

1.5. Geographical Scope and Account Eligibility

The Egyptian loyalty program (UMP) is strictly limited to use inside Egypt and its benefits cannot be transferred or used internationally. Each country operates its own separate loyalty system. The Programme is intended for residents in Egypt only. If a Member's account is associated with another country, the Member must create a new account in Egypt (using an email alias such as [email protected] if only one email address is available) to join the Programme. DECATHLON may assist in transferring eligible purchases, loyalty points, and other relevant data to the new Egyptian account, after which the old account may be deleted. For assistance with account transfer, please refer to the contact details provided in Section 10.

2. How to Join the Programme

2.1. Registration

The Programme is part of the DECATHLON account scheme. All active DECATHLON account holders become Members automatically and their online accounts are upgraded with the Programme automatically.

To join the Programme and become a Member, you must create an online DECATHLON account on the website www.decathlon.eg or the DECATHLON application. You may also join the Programme in any of the DECATHLON stores.

2.2. Cost

Joining the Programme is free of charge, with the exception of any Internet connection or mobile data costs, which may be incurred by you when accessing and using the www.decathlon.eg website and/or the DECATHLON application. Such extra costs are the sole responsibility of each Member.

2.3. Required Information

To open a DECATHLON account, you will be required to complete the following mandatory fields:

• Gender
• First name
• Surname
• A valid email address
• Date of birth
• Communication and marketing preferences

As a Member, you are responsible for the accuracy of the information you have shared with DECATHLON and for keeping your account information up-to-date. DECATHLON reserves the right to request proof of ID to verify your identity and, where the identity check is unsatisfactory, may decide not to award loyalty points or other benefits.

You must provide Us information that is accurate, complete, and current at all times. This is important because sometimes we may need to send you notable updates (for example, about changes to Our Terms or Privacy Policy). Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar, unlawful or violating public moral or general acceptance.

3. Benefits of the Programme

3.1. Membership Card

An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the DECATHLON application and on the www.decathlon.eg website. The card is personal and non-transferrable.

3.2. Returns Policy

Members can benefit from DECATHLON’s 60-day returns policy, the conditions of which are available in DECATHLON stores and online on the Decathlon Returns Policy website.

3.3. Other Advantages

DECATHLON may provide further offers and benefits at its sole discretion from time to time. These may include services offered by internal and/or external partners and may vary depending on the DECATHLON store chosen by the Member when registering.

3.4. Personalised Offers

Members will receive personalized offers from DECATHLON if they have opted in to receive email and marketing communication through the communication preferences page. These offers will include important information about the lifecycle of their points and rewards, and special communications for benefits updates.

4. Loyalty Points Programme

4.1. Earning Loyalty Points

Members earn 3 points per each 1 EGP spent on their purchase of products sold and shipped by DECATHLON in one of the participating DECATHLON stores or on the www.decathlon.eg website or the DECATHLON application (the “Product”).

Exclusions: DECATHLON gift cards, delivery charges, and Decathlon Marketplace products are excluded, and Members will not earn any loyalty points for their purchase.

Earning Mechanism:

• Online purchases: Members must log in to their online DECATHLON account.
• In-store purchases: Members must either scan their membership card (QR code) at the checkout, or present it to a DECATHLON store employee, at the time of each purchase.

The accumulation of loyalty points starts as soon as a Member joins the Programme. DECATHLON is under no obligation to award any loyalty points retrospectively after a purchase, or for purchases made prior to joining.

4.2. Point Crediting and Investigation

Loyalty points are only credited to the Member's account once the order status is fulfilled (either through home delivery or in-store pick-up). This process typically takes up to 24–48 hours after delivery. If points are not reflected after this period, the Member should contact Customer Support with full order details for investigation and resolution.

4.3. One-off Offers and Missions

DECATHLON may run one-off commercial offers and short-term missions allowing Members to earn additional loyalty points.

4.4. Loyalty Points Validity

The collected loyalty points will be valid for 12 months, and therefore Members must use them within 12 months from the collection date. However, for specific events or campaigns, this validity period may be reduced. Any reduced validity period will be clearly communicated to the Member via email and will be visible on the membership website at the time of conversion.

4.5. Converting Loyalty Points into a Voucher

Loyalty points can be converted by the Member into DECATHLON vouchers of varying denominations: EGP 50, EGP 100, EGP 150, EGP 200, EGP 300, and EGP 400, each corresponding to a specific equivalent point value.

Balance Check & Conversion: Members can check their current loyalty points balance on the membership website or through the DECATHLON mobile application. To convert points, Members must visit the Rewards Catalog on the membership website.

Voucher Redemption: If the Member has the required equivalent points, the desired voucher will be unlocked. The Member will receive an email with the redemption details containing the unique voucher number and PIN (for online use) and the QR code (for in-store use). The QR code is also displayed within the same redemption page.

The voucher must be used only by the Member who converted the points. The voucher must be redeemed in full for a product sold and distributed by DECATHLON in a single transaction. Where the product purchase value is less than the voucher value, the unused voucher balance will be lost.

Exclusions: Services, home delivery, package delivery, and any other non-product related transactions are excluded. The voucher cannot be exchanged for cash.

5. Returns, Refunds, and Cancellations with Loyalty Points

5.1. Returns & Refunds of Purchased Product

If you return a Product and request a full or partial refund: The loyalty points corresponding to the refunded amount will be deducted from your loyalty points balance. Where your remaining balance is insufficient, the balance will be updated to a negative figure.

5.2. Cancellation of Orders Paid with Points

If an online order paid fully or partially with points is cancelled by you before shipment, or cancelled by Decathlon Egypt (e.g., out of stock), the points will be re-credited to your account within 7 working days, issued as a DECATHLON gift card equivalent to the amount of points used. Points will not be refunded in cash.

5.3. Returns & Refunds for Purchases Made with Points

If you purchased a Product using a converted point voucher and decided to return or refund it: The portion paid with cash/credit card will be refunded via the original payment method. The refunded value corresponding to the voucher will be issued to you as a DECATHLON gift card or gift receipt (in-store) or delivered electronically (online). Loyalty points redeemed during the purchase will not be re-credited to your account.

5.4. Voucher Refund Process for Cancelled/Returned Orders

If an order paid with a converted voucher is cancelled or returned, the original voucher is voided. A new voucher of the same amount will be automatically issued and sent to the customer’s email address within 7 days of the refund request. This email will contain a detailed PDF with the new voucher number and PIN. Customers must use this refunded voucher within 12 months of the refund date. Should any problem arise with the refunding of points or vouchers, the Member should contact Customer Support immediately.

6. Personal Data & Account Management

6.1. Use of Personal Data

DECATHLON processes your personal information as set out in DECATHLON’s Privacy Policy available on its website.

6.2. Updating Personal Information

Members can update their personal information by logging in to the online DECATHLON account on the My Account page.

6.3. Account Security

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping Your account information up-to-date, You are responsible for maintaining the security of Your account. You shall not share or misuse your access credentials, and for keeping your password secure, You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account, or of any other breach of security so we may address them accordingly. We will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

7. Programme and T&Cs Changes & Termination

7.1. Changes to the Programme and T&Cs

DECATHLON reserves the right to modify the T&Cs, the loyalty points earning mechanism, the additional loyalty points earning mechanism, and the points usage mechanism at its sole discretion at any time, without giving a reason or a prior notice. Members are encouraged to check these T&Cs regularly. Any substantial changes may be communicated upon a reasonable notice by the means of communication chosen by DECATHLON. Members will agree to any changes to these T&Cs if they continue to use the Programme.

7.2. Termination of the Programme

DECATHLON reserves the right to terminate the Programme in its entirety and at its sole discretion, at any time and without giving a reason. DECATHLON will make reasonable efforts to notify all relevant Members in advance. Upon any such a Programme termination, all loyalty points will be permanently lost with no option of recovery or reimbursement by DECATHLON.

7.3. Unsubscribing from the Programme / Deleting Account

The Programme is a free service associated with the DECATHLON customer account. Members wishing to unsubscribe must delete their online DECATHLON account.

To do this, contact customer support via the Customer Service website or email to [email protected].

As soon as you unsubscribe and delete your online DECATHLON account, your loyalty points and rewards will be permanently deleted with no option of recovery.

The deletion process is subject to the Egyptian Personal Data Protection Law no 151 of 2020 and may take up to 30 days to complete. DECATHLON may retain certain information for legitimate business purposes or compliance obligations.

7.4. Account Termination by DECATHLON

DECATHLON may, at any time, decline to issue, withdraw, cancel or terminate an individual DECATHLON membership account where DECATHLON reasonably believes that the account or the account holder has been associated with:

• Theft, misconduct, abusive or offensive behaviour.
• Supplying false or misleading information to DECATHLON.
• Fraudulent use or bad faith use of the Programme or non-compliance with the current T&Cs.

As a result of account termination, the Member will no longer be able to benefit from the loyalty points acquired. DECATHLON will not be liable for any losses or compensation in this regard.

8. Misuse, Fraud, and Liability

8.1. Misuse & Fraud

You must use the Program in good faith. Creating multiple accounts, providing false information, or attempting to manipulate the system is strictly prohibited. Members who notice any suspicious or fraudulent activity must notify DECATHLON about it immediately, failing which any such activity will be attributed directly to the Member. DECATHLON reserves the right to suspend or terminate any account suspected of misuse or fraudulent activity, and to cancel any points earned or redeemed through such activity. Legal action may be taken in cases of proven fraud.

8.2. Limitation of Liability

Insofar as is permitted by law, DECATHLON, its agents, distributors and sub-contractors will not in any circumstances be responsible or liable to compensate the Members or accept any liability for any loss, damage, personal injury or death occurring as a result of the Programme membership or arising out of or in any way connected to Your misuse of Our application. DECATHLON, including its officers, directors and employees shall not be liable for any direct or indirect liability arising out of or in any way related to Your use of Our application.

9. Intellectual property Rights

Other than the content You own, You agree that all materials, products, and services provided on this application are the property of Decathlon, its affiliates, directors, officers, employees, agents, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property, and all such rights are reserved. You also agree that you will not reproduce or redistribute DECATHLON’s intellectual property in any way, including electronic, digital, or new trademark registrations. You grant Nomad Story a royalty-free and non-exclusive license to display, use, and copy, transmit, and broadcast the content You upload and publish. For issues regarding intellectual property claims, You should contact Us in order to come to an agreement.

10. Contact and Customer Service

For any questions or complaints relating to your Programme membership, please contact our customer support or email to [email protected].