7.1 - PRODUCT INFORMATION
Although We take reasonable steps to describe the Products as accurately as possible, using the photographs and other images displayed on the Website, the details (such as the colour, design and texture, etc.) that You see on the screen depend on your monitor and, accordingly, do not exactly reflect the actual details of a Product that You receive.
Any information on the Website about a Product’s dimensions is included solely for information purposes. If You have any doubts about the size of any Product You need, We recommend that You contact Us before placing an order.
We invite You to follow the instructions in the help guides available on the Website and to conduct several tests on the equipment received. Certain Products sold on the Website are covered by a sales warranty for the term specified on the relevant Product’s information web page and the information that comes with the actual Product. Please contact us if You have any questions on a Product’s after-sales care or warranty.
7.2 – STATUTORY WARRANTY
Separately from any commercial warranty provided to Users, Decathlon remains liable for defects in sold Products under the legal warranty.
We remind You that, under the statutory warranty on product defects:
You are required to demonstrate the existence of the defect and the time at which it came into existence;
You have a period of six years from delivery of the Product in which to take action;
You may be entitled to a replacement, price reduction, repair or refund;
Please also note that the statutory warranty on product conformity applies separately from any commercial warranty that is offered.
7.3 - SALES WARRANTY
Certain items sold on the Website may be covered by a sales warranty for the term stipulated on the relevant Product page.
If the item ordered by You is covered by a sales warranty, You will receive, at the latest when the order is delivered, a document detailing the contents of the sales warranty, how it works, the cost, duration, territorial scope, and the name and address of the warranty company.
This warranty does not cover problems caused by negligence, damage or inappropriate use of the item, or defects and problems that can only be caused by incorrect installation or handling of the equipment.
7.4 - PROCEDURE FOR EXERCISING WARRANTIES/AFTER-SALES SERVICES
If your Product proves to be defective during the statutory or commercial warranty period, or does not conform to the order, You should contact the Website’s After-Sales Department.
In order to return an item to Decathlon, You should go to ‘My account’, click on ‘Track my orders’ and specify the problems or malfunctions encountered with the relevant Product(s). You will then be provided with a returns number.
Under the warranty, the Site offers you two choices:
return your Product to the Website: Decathlon EgyptUnit 1 in Unit number A1-07-10, ground floor, city center almaza, Al Moltaka Al Arabi District, Almaza , Cairo
Postage/shipping costs must be paid as provided for by law, regardless of the solution You have chosen. However, You are solely liable for all product postage/shipping costs relating to a return under a sales warranty.
Once the Product has been processed by the Website, which will check whether it is covered by the legal or sales warranty, the Product will be repaired or exchanged.
If the cause of the problem is covered by the legal or sales warranty and the Product is irreparable and cannot be exchanged for an identical or equivalent Product, You will be given a credit note or a refund. In all cases, We will suggest the most appropriate solution (replacement of the faulty part, replacement of the item or reimbursement).
If an item is returned inappropriately or without good reason or if You have not read and followed the instructions in the help guides provided on the Website, the return will be deemed non-compliant and processed as such. Similarly, any items that are returned without a returns number will be systematically processed as non-compliant returns.
You are reminded that You may choose how to return your item and whether You wish to take out insurance for loss, theft or destruction of your parcel. The Website does not cover any of these expenses and will not be liable if your parcel is not received. Lastly, You are responsible for packaging your Product to ensure that there is no risk of damage or deterioration in transit.
Modification of our product(s) after purchase is a breach of these Terms and Conditions and voids the protection(s) that may be afforded under: (i) the statutory warranty; (ii) sales warranty; and/or any other legal right or remedy.