What Are the products under warranty?
At DECATHLON Egypt, all our products are guaranteed at least 2 years under the conditions of normal use.
How to Benefit from the warranty?
For any DECATHLON products, warranty is automatic for 2 years. We can repair or exchange it for you if you meet any type of worries with. Simply show up with the product in question and a proof of purchase ( cashier's receipt or a history from your online account)
For bicycles, the warrantee is applied on frames, potency, hangers, and forks rigid (without suspension) (out of carbon) and for life.
For that, it's enough to bring the bike back to the store accompanied with the warranty certificate. the concerned component may be repaired or replaced by our in-store service.
It should be noted that in order for the lifetime warranty to be valid, the buyer will have to:
- Either register your purchase on his customer account when checkout
- Either make the request of warranty certificate directly in store
Under this warranty we propose either the replacement by an equivalent of the frame, of the rigid fork, hanger or pickiness, or it's repair in a reasonable time frame from showing up in the workshop.
It is to be specified that transport cost and moving stay at the expense of the customer
Nevertheless, this contractual commitment will not apply in the event of poor maintenance or improper use of bicycle B'TWIN as defined in the concerned product user manual.