Our delivery promise
At Decathlon, We understand the importance of reliable and timely delivery. Whether you're ordering a small item or a bulky product, our standard delivery service is designed to get your purchase to you quickly and efficiently. With delivery available in all Egypt, we are committed to ensuring that your experience with us is as seamless as possible. Below, you'll find all the details you need to know about our delivery services
Frequently Asked Questions
Where do you deliver?
We currently offer standard delivery to locations in all Egypt
How long does it take to deliver an order?
Our standard delivery service ensures that your order reaches your doorstep quickly. Delivery takes 1-3 business days for addresses within Cairo and Giza. For other locations across Egypt, delivery typically takes 3-5 business days
How are delivery charges calculated?
Delivery charges vary based on your location and the size of the products you order. The exact cost will be calculated during the checkout process
How will I know when my order is ready for delivery?
While we do not provide tracking numbers at this time, you will receive an email notification as soon as your order is ready to be delivered. This email will confirm that your order is on it's way
What should I do if my delivery is delayed?
If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance.
What if my order arrives damaged or incorrect?
We offer a return policy and a 2-year warranty on all products. If your order arrives damaged or incorrect, please follow our return process to receive a replacement or refund.
Do you offer additional services for bulky products?
Yes, for large or bulky items like machines, we offer in-home installation services. Please ensure you book this service in advance.